Frequently asked questions
Can I bring my own bike?
You can park your bike right inside the Lab but sessions will take place on our bikes.
Do I need cycling shoes?
You can borrow shoes for your ride. They will be in the studio.
All of our bikes are fitted with Shimano SPD-SL road pedals, so feel free to bring your own.
I’m new to cycling – will Athlete Lab be OK for me?
Definitely! We cater for everyone from beginner to elite athlete. We set the difficulty level for each rider independently (and you can change it mid-ride if it is too easy or too tough!) Our rides are measured as a percentage of your own threshold power, so everyone can do the same workout no matter how experienced they are. Check out our Introduction to Athlete Lab to choose a ride that suits you.
Is there food and drinks available to buy?
We have pre, during and post ride nutrition available from our Feed Station zone located by Reception.
What if I can’t make it to a ride I have booked?
The cancellation period of 12 hours means you have the flexibility to cancel rides if you can no longer attend. Late cancellations will be subject to charges.
Do you sell cycling kit?
Yes. Athlete Lab team kit is available to purchase in the lab.
Can I get 1-on-1 coaching?
Absolutely. We can tailor a bespoke program to help you ace your next race or sportive. Alternatively, if you just want a private 1-on-1 session to clean up any technique issues we can help with that too.
What are your opening hours?
Our first ride starts at 6:30 am and our last ride finishes at 8 pm. Check out our schedule here.
Do you have changing rooms/ showers/ lockers/towels?
Absolutely. Collect a towel from reception. Changing rooms are located downstairs.
No need to bring a lock for lockers, we operate on a code combination setup.
*Press the start key
**Enter 4 digit memorable pin
***Press lock key
****Enter pin again to open
Do you offer Corporate Memberships?
Absolutely. Email us for more information.
My cleats aren’t Shimano. Can I bring my own pedals?
No. Changing pedals often strips crank threads. We will be able to lend you a pair of Shimano SPD-SL road cleats for your session.
Have you got a question we left unanswered? Send us an email. Alternatively, come down to the lab and one of our team will be happy to chat through any questions or issues you might have.