Frequently asked questions

Do I need to bring my own bike?

Not at all. Come in and jump on one of our state-of-the-art Adjustabikes.

Can I bring my own bike?

Our Adjustabikes eliminate the need to bring your own bike. They are used by pro riders and Olympic athletes. You will receive a quick fit by one of our trained coaches and off you go!

Do I need cycling shoes?

You can borrow shoes for your ride, just ask at reception. All of our bikes are fitted with Shimano pedals, so if your cycling shoes have Shimano cleats, feel free to bring your own.

Do you supply towels?

Yes, we’ll arrange a towel for you during your ride as well as for a shower after.

I’m new to cycling – will Athlete Lab be OK for me?

Definitely! We cater for everyone from beginner to elite athlete. We set the difficulty level for each rider independently (and you can change it mid ride if it is too easy or too tough!) Our rides are measured as a percentage of your own threshold power, so everyone can do the same workout no matter how experienced they are. Check out our Introduction to Athlete Lab to choose a ride that suits you.

What if I can’t make it to a ride I have booked?

The early cancellation period of 24 hours means you have the flexibility to cancel rides if you can no longer attend. Late cancellations will be subject to charges depending on the type of membership you have.

Can I park my bike at the Lab?

Of course. We offer bike storage whilst you ride.

Do I have to commit to a long term membership contract?

We offer a pay-as-you-go ride or the option to buy Ride Packs which includes 8 rides or 12 rides that are redeemable within 3-months. Our ‘Peloton’ membership  is a minimum 6-month membership with rolling 30-day periods thereafter.

Do you sell cycling kit?

Yes. Athlete Lab team kit is available to purchase in the lab.

Can I get 1-on-1 coaching?

Absolutely. We can tailor a bespoke program to help you ace your next race or Etape. Alternatively if you just want a private 1-on-1 session to clean up any technique issues we can help with that too. Just ask in the lab.

What are your opening hours?

We open at 6am and our last ride is at 8pm. Check out our schedule here.

Do you have changing rooms and showers?

Absolutely. We have both men’s and women’s changing rooms fully equipped with showers.

What is an FTP?

FTP stands for Functional Threshold Power and is basically the power you can hold for an hour. We use it to set our systems so that everyone gets the required intensity and training benefit from the set. Don’t worry we’ll explain more in the lab and we can book you into getting an FTP test done. Or book yours now here.

Do you offer Corporate Memberships?

Absolutely. Email us for more information.

My cleats aren’t Shimano. Can I bring my own pedals?

No. Changing pedals often strips crank threads. We will be able to lend you a pair of Shimano cleats for your session.

What’s the easiest way to get to the Lab?

You can find us here a 2-4 minute walk away from Bank, Monument or Cannon Street stations.

Have you got a question we left unanswered? Give us a call on +44 (0) 207 283 6236 or send us an email. Alternatively, come down to the lab and one of our team will be happy to chat through any questions or issues you might have.